White-Label AI Support for POS Sellers
LaunchLine helps POS sellers handle merchant support across phone, SMS, and web chat under their own brand.
Trusted by POS sellers to support their merchants at scale.
AI support built for the way POS merchants actually need help
LaunchLine is a white-label AI support agent built for POS sellers. It helps merchants get support through phone calls, SMS, and web chat, so common issues can be handled quickly without waiting for a human agent.
The system is designed for real POS support questions, from payment problems to printer issues. When the issue needs a person, LaunchLine passes it to a human agent with the full conversation transcript.
Meet merchants where they are
LaunchLine works across the channels merchants actually use — no new apps, no friction.
Phone Support
Merchants can call support and speak with the AI agent just like they would with a normal support line. This helps resolve urgent issues quickly while keeping phone support available around the clock.
SMS Support
Merchants can send a text message and get step-by-step help in a simple format. SMS is useful for fast questions, follow-ups, and situations where a merchant cannot stay on a call.
Web Chat Support
Merchants can start a support conversation directly from a website or portal. Web chat is ideal for guided troubleshooting, sharing instructions clearly, and keeping support easy to access.
From first contact to resolved — or handed off
LaunchLine handles the full support journey across any channel, and passes complex cases to your team with full context.
Merchant Starts Support
A merchant contacts support by phone, SMS, or web chat.
AI Understands the Issue
LaunchLine identifies the problem and responds with the right support flow.
Guided Troubleshooting Begins
The agent walks the merchant through clear steps to resolve the issue.
Issue Is Resolved or Escalated
If the problem can be solved, the conversation is completed; if not, it is passed to a human agent.
Human Agent Takes Over with Context
The human agent receives the transcript and issue details so the merchant does not need to repeat everything.
Built for the issues merchants actually face
LaunchLine handles the most common POS support requests so your team isn't answering the same questions all day.
Payment Not Going Through
LaunchLine helps merchants check common causes such as network issues, declined cards, or terminal setup problems.
Printer Not Working
The agent guides the merchant through connection checks, paper setup, and basic troubleshooting steps.
Tipping Setup Questions
Merchants can get help understanding how to enable, adjust, or process tip settings on their POS system.
Stocking or Inventory Questions
LaunchLine helps merchants with common inventory actions such as adding items, updating stock, or checking product setup.
Terminal Connection Problems
The agent can guide merchants through steps for reconnecting devices, checking signals, or confirming setup status.
Basic Day-to-Day POS Questions
Merchants can get quick help for routine tasks such as refunds, receipts, closing shifts, or simple system navigation.
When the AI can't solve it, your team picks it up seamlessly
Not every support issue should stay with automation. When LaunchLine cannot resolve the problem, it escalates the conversation to a human support agent with the full transcript and issue context.
This saves time for both the merchant and the support team. The merchant gets a smoother handoff without starting over from the beginning.
- Full conversation transcript included
- Issue context collected by the AI
- Merchant does not need to repeat themselves
- Support team can continue from where AI left off
Your brand. Your support. Your merchants.
LaunchLine is built to work as your support system, not ours. POS sellers can offer AI-driven support under their own brand and use their own support workflows, knowledge, and customer experience standards.
This makes it easier to deliver a consistent service across merchants while keeping ownership of the relationship.
- Use your own brand name and identity
- Train the agent on your support materials
- Support your merchants under your business
- Keep human escalation within your team
What POS sellers gain from LaunchLine
Built to make your support operation faster, more consistent, and easier to scale.
Reduce Repetitive Support Work
LaunchLine handles common questions automatically so your team can spend more time on complex cases.
Support Merchants Across More Channels
You can offer help by phone, SMS, and web chat without expanding your team in the same way.
Improve Response Time
Merchants get immediate help for common issues instead of waiting for an agent to become available.
Keep Human Agents Focused
Your support staff can work on higher-value problems instead of repeating the same troubleshooting steps all day.
Scale Support More Consistently
As you add more merchants, LaunchLine helps you manage support demand in a more structured way.
Deliver a Better Merchant Experience
Merchants get faster answers, smoother escalations, and support that feels organized and dependable.
Common questions about LaunchLine
Everything POS sellers need to know before getting started.
Ready to transform your merchant support?
Book a demo and see how LaunchLine can work under your brand to handle support for your merchants across phone, SMS, and web chat.